Frequently Asked Questions
At Marathon Display Frames, we’re all about making your post-race moment unforgettable — and hassle-free. Whether you're wondering how long delivery takes, how to hang your frame, or how our event partnerships work, you’ll find clear answers right here. We've built this page to save you time and give you total confidence when ordering your official event-branded medal display frame. From shipping info to returns, materials to mounting — it’s all covered.
Still need help? Our team’s just a message away - just visit our contact page and we'll be happy to help.
Here are some of our FAQs...
Do I need to send you my medal?
No, the great news is you don't need to send your medal.
All we need you to do is let us know what race the medal is from and ideally the width of the lanyard at checkout. Don't worry if you don't know at the time, we will email you to check after you purchase. Our frames are designed to easily fit your medal yourself, hassle-free.
How easy is it for me to add my medal & bib?
Very easy!
Our framing process is designed to be simple and stress-free. Our frames are tailored to your medal, making self-framing a breeze. And if you ever need assistance, we're just a message away.
What countries do you ship to?
Worldwide.
As orders are sent from Australia, delivery times to the rest of the world may be longer than to an Australian address.
How much is shipping?
Free shipping within Australia on orders over $150.
Shipping rates to the rest of the world may vary and you'll see the price at the checkout.
When will I receive my order?
We aim to have your frame shipped within a week. After popular races, this may be longer depending on the amount of orders in the queue.
We will be very transparent and contact you after ordering with a delivery estimation if its going to be longer than a week.
If you require the frame ASAP, please contact us after the order and we will try and prioritise.
Is there a refund policy?
Yes, if you are not happy with your frame, you can return them within 30 days for a full refund. Please click 'Refund Policy' below for more info.